Privacy policy
Privacy Policy
Last updated: September 2026
Cervana ("we," "us," "our") operates cervana.com. This policy explains what information we collect, how we use it, and your rights regarding that information.
What we collect:
When you place an order, we collect your name, email address, shipping address, billing address, and payment information. Payment is processed securely through Shopify Payments — we never see or store your full card number.
When you browse our site, we automatically collect your IP address, browser type, device type, pages visited, and referring URL through cookies and similar technologies.
When you contact us, we collect your email address and any information you include in your message.
How we use it:
To fulfill and ship your order. To send you order confirmations, shipping updates, and tracking information. To process refunds or exchanges. To respond to your support requests. To improve our website and customer experience. To run advertising on platforms like Meta, Google, and TikTok through tracking pixels and cookies.
We do not use your information to send unsolicited marketing emails unless you explicitly opt in. If you do opt in, you can unsubscribe at any time through the link at the bottom of any email.
Who we share it with:
We share your information only with the third parties necessary to operate our business:
Shopify — our e-commerce platform, which processes your order and payment. Shipping carriers — to deliver your order. Payment processors — to complete your transaction securely. Advertising platforms (Meta, Google, TikTok) — anonymized browsing data through pixels for ad targeting and measurement. Analytics tools — to understand how visitors use our site.
We do not sell, rent, or trade your personal information to anyone. We do not share your email address with any third party for their marketing purposes.
Cookies:
We use cookies to keep your cart active, remember your preferences, and measure advertising performance. You can disable cookies in your browser settings, but some site features may not work properly.
Data retention:
We keep your order information for as long as necessary to fulfill our legal and accounting obligations — typically 7 years for tax and financial records. Support correspondence is retained for 2 years. If you request deletion of your data, we will remove everything that is not required by law within 30 days.
Your rights:
You have the right to access, correct, or delete your personal information at any time. You have the right to opt out of marketing emails. You have the right to request a copy of all data we hold about you.
If you are a resident of California, you have additional rights under the CCPA, including the right to know what personal information we collect and the right to request its deletion.
If you are a resident of the European Economic Area, you have additional rights under the GDPR, including the right to data portability, the right to restrict processing, and the right to withdraw consent.
To exercise any of these rights, contact us at supportcervana@gmail.com. We will respond within 30 days.
Security:
We use industry-standard encryption (SSL/TLS) to protect your data during transmission. Your payment information is handled entirely by Shopify Payments and PCI-compliant processors — it never touches our servers.
Children:
We do not knowingly collect information from anyone under 16. If you believe a child has submitted personal information to us, contact us and we will delete it promptly.
Changes:
We may update this policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the site after changes are posted constitutes your acceptance.
Contact:
For any privacy-related questions or requests: