Refund policy

Return and Refund Policy

90-Day Money-Back Guarantee

We stand behind the Cervana NeckRelief Pro with a full 90-day money-back guarantee. If you're not satisfied for any reason, send it back for a complete refund.

How it works:

Contact us at supportcervana@gmail.com within 90 days of receiving your order. Include your order number and we'll send you return instructions within 24 hours.

Once we receive the returned item, your refund will be processed within 5–7 business days to your original payment method.

Conditions:

The device must be returned in its original packaging. Light use is expected — we want you to try it. Devices that are damaged through misuse, disassembled, or missing parts may not be eligible for a full refund.

We do not charge restocking fees. Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

Damaged or defective items:

If your device arrives damaged or stops working within the 90-day guarantee period, contact us at supportcervana@gmail.com with a photo of the issue. We'll send a replacement or issue a full refund — your choice. We cover return shipping for defective items.